Terms of Service

By accessing and using the Luto platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services. Luto reserves the right to modify these terms at any time, and your continued use of the platform constitutes acceptance of any changes.

Luto operates as a marketplace connecting two types of users:

• Food Lovers (Eaters): Users who order prepared meals from home cooks

• Home Cooks (Partners): Independent individuals who prepare and deliver meals

Each user type must create an account with accurate information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Users must be at least 18 years old to use Luto.

Home Cooks are independent contractors, not employees of Luto. By becoming a Home Cook partner, you agree to:

• Prepare food according to food safety standards and local regulations

• Deliver orders within agreed timeframes

• Maintain professional communication with food lovers

• Comply with all local health, tax, and licensing requirements

• Accept orders at your discretion and maintain availability as stated

• Cover all costs associated with food preparation and delivery

• Maintain appropriate liability insurance as required by local laws

Home Cooks are solely responsible for:

• Following all local food safety regulations and hygiene standards

• Obtaining necessary permits and licenses required by local authorities

• Maintaining proper food storage and preparation conditions

• Disclosing allergens and ingredients accurately

• Ensuring food is prepared in a safe, clean environment

Luto does not provide professional food handling training or certification. Home Cooks must comply with all applicable local health codes.

Luto charges a service fee for transactions completed through the platform. Commission structures will be clearly displayed during order confirmation. Payments are processed securely, and Home Cooks will receive earnings after deducting applicable fees and taxes. Users are responsible for any taxes owed on transactions.

You agree not to:

• Use the platform for any illegal activities or to violate local laws

• Harass, abuse, or discriminate against other users

• Misrepresent your identity, qualifications, or offerings

• Attempt to bypass payment systems or engage in fraud

• Share personal information of other users without consent

• Use automated bots or scripts to interact with the platform

• Violate intellectual property rights

Luto reserves the right to suspend or terminate accounts that violate these terms.

Users may rate and review their experience with Home Cooks and food orders. All reviews must be honest and based on actual experience. False, defamatory, or misleading reviews may result in account suspension. Luto reserves the right to remove inappropriate or spam reviews.

Luto is a marketplace platform and does not prepare, store, or deliver food. We are not responsible for:

• The quality, safety, or nutritional content of food prepared by Home Cooks

• Foodborne illnesses or allergic reactions resulting from meals

• Late deliveries or order cancellations by Home Cooks

• Any disputes between Food Lovers and Home Cooks regarding orders

Home Cooks are independent contractors fully responsible for their work and conduct. Luto provides the platform but does not control the preparation or delivery of meals.

In case of disputes between users, Luto will attempt to mediate. However, users agree to resolve disputes directly whenever possible. If mediation is necessary, Luto may cancel orders, refund payments, or take other actions deemed appropriate. Luto's decision regarding dispute resolution is final.

Food Lovers may cancel orders before the Home Cook begins preparation. Cancellation policies will be clearly stated during order placement. Refunds will be processed according to the cancellation policy. Once food preparation has begun, cancellations may not be eligible for full refunds.

All content on Luto, including logos, text, images, and code, is owned or licensed by Luto and protected by intellectual property laws. You may not reproduce, distribute, or transmit any content without prior written permission.

To the fullest extent permitted by law, Luto shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our total liability for any claim shall not exceed the amount you paid for the service that caused the claim.

Luto may suspend or terminate your account immediately if you violate these terms, engage in illegal activity, or pose a safety risk to other users. You may close your account at any time by contacting support, though outstanding obligations may remain.

You agree to indemnify and hold harmless Luto, its employees, and partners from any claims, damages, or expenses arising from your use of the platform, violation of these terms, or violation of third-party rights.

These Terms of Service are governed by the laws of the Philippines. Any disputes shall be resolved in the courts of the Philippines in accordance with Philippine law.

For questions about these Terms of Service, please contact us at:

Email: support@lutoapp.com

Website: www.lutoapp.com

We will respond to inquiries within 5 business days.