Privacy Policy
Last Updated: January 2025
1. Introduction
Luto ("we," "us," "our," or "Company") operates the Luto mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App, website, and related services (collectively, the "Services"). Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using Luto, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
2. Information We Collect
We collect information in various ways, including: Account Registration Information: When you create an account, we collect your name, email address, phone number, delivery address, payment information, and profile information including photos and preferences. Profile Information: If you're a cook partner, we collect additional information such as cuisine types, availability, certifications, and banking details for payments. Communication Data: We collect messages, reviews, ratings, and feedback you provide through the App. Transaction Information: We collect details about food orders, delivery information, payment method, and transaction history. Device Information: We automatically collect device identifiers, operating system, app version, crash logs, and analytics data. Location Data: With your permission, we collect your precise location to show nearby cooks and facilitate delivery. Photos and Media: You may upload photos of your dishes or profile pictures with your permission. Usage Data: We collect information about how you interact with the App, including features used, content viewed, and time spent.
3. How We Use Your Information
We use the information we collect for purposes including: - Providing, maintaining, and improving our Services - Processing transactions and sending related information - Personalizing your experience and recommendations - Communicating with you about updates, offers, and support - Verifying user identity and preventing fraud - Compliance with legal obligations and dispute resolution - Analytics and improving service quality - Marketing and promotional purposes (with your consent) - Connecting food lovers with home cooks in your neighborhood
4. Information Sharing and Disclosure
We may share your information in the following circumstances: Service Providers: We share information with third-party service providers who assist us with payment processing, delivery, analytics, and customer support. Other Users: When you place an order, the cook will receive your name, delivery address, and any special instructions. Ratings and reviews are shared publicly. Legal Requirements: We may disclose information when required by law or to protect our rights and safety. Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets. With Your Consent: We share information with your explicit consent for specific purposes. We do NOT sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: - Encrypted transmission of sensitive data (SSL/TLS) - Secure payment processing through PCI DSS-compliant providers - Access controls and authentication mechanisms - Regular security audits and updates - Employee training on data protection However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Specifically: - Account data is retained while your account is active and for a reasonable period after deletion - Transaction records are retained for legal and financial purposes (typically 7 years) - Marketing data is retained until you unsubscribe - Deleted account information is securely removed within 30 days You can request deletion of your account and associated data at any time by contacting us.
7. Your Privacy Rights
Depending on your location, you may have the following rights: - Right to Access: Request a copy of the personal information we hold about you - Right to Correction: Request corrections to inaccurate information - Right to Deletion: Request deletion of your information ("Right to be Forgotten") - Right to Data Portability: Request your information in a portable format - Right to Withdraw Consent: Withdraw consent for processing at any time - Right to Object: Object to processing of your information - Right to Restrict Processing: Request restriction of how your data is used To exercise any of these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to: - Remember your preferences and login information - Understand how you use our Services - Personalize your experience - Prevent fraud and improve security - Deliver targeted advertising You can control cookie settings through your device or browser settings. Disabling cookies may affect the functionality of our App.
9. Third-Party Links
The App may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to information collected through our Services. We are not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies before providing any information.
10. Children's Privacy
Luto is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to us should contact us immediately.
11. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using Luto, you consent to the transfer of your information to countries outside your country of residence.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy in the App and updating the "Last Updated" date. Your continued use of our Services following the posting of changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us at: Email: privacy@lutoapp.com Address: Luto, Philippines Response Time: We aim to respond to all inquiries within 30 days For app-specific privacy questions, you can also contact us through the App's support section.
Questions?
If you have any questions or concerns about our privacy practices, please don't hesitate to contact us. We're committed to protecting your privacy and ensuring you have a positive experience with Luto.